The Problem

Owner Alberto of Genmai Sushi needed a solution to streamline and improve over-the-phone orders due to employees getting tied up on the phones effecting customer experience both inside the restaurant and missing sales from customers that weren’t able to get through at the times employees were tied up with other orders.

The Solution

After testing SantizoTek at their Location in Fillmore, Ca, Genmai Sushi rolled it out to their other restaurant in Oxnard, CA & sister restaurant in Port Hueneme, CA. Alberto has found that the creation of a digitized, automated online presence and POS integrated ordering system, has helped enable their management team to become more efficient and spend less time stuck in outdated processes. The key to success was that SantizoTek was the only agency that put online data back into the hands of the owners and managers—instead of freelancers and third party vendors.

The Results

For nearly two years, Genmai has used SantizoTek to manage their web presence, streamline digital operations and monitor sales reporting and progress across all their restaurants on the West Coast.